FREQUENTLY ASKED QUESTIONS
I have been a professional graphic designer for 20+ years and in business for 14 years.
Pixel and Ink Designs operates from my home studio in Kotara, NSW with a showroom available by appointment Monday – Saturday within various time frames. This allows a range of opportunities for clients to meet with me and discuss their dream wedding stationery. Out of town clients can correspond via email or phone. You can purchase invitations, DIY and day-of stationery directly online here
Unlike most online websites where you have to squeeze your copy to fit the design, our professional graphic designer tailor-makes the design suit your details.
My designs are be printed in various ways including digital and white ink as well asa die-cut shapes. For foil, letterpress, UV, please contact me for a quote.
Absolutely. All of the designs can be used for various events. Simply order & send us your details - we do the rest!
Absolutely. Most designs can be printed on various papers as well as acrylic or wood – contact me for a price. All designs can be mix-n-match to accommodate your needs. Let’s chat!
Select the design you want, add in the quantity & pay. I will be in contact with you for all of your invitation details. Click here for our process. You can also call 0403 343 610 to chat about the options available for your special day.
I courier invitations all over Australia and internationally. If you live in the Newcastle, NSW area, you are welcome to collect your order from the home studio.
If you would like to chat about a custom design OR if you would like to quickly look at papers, print finishes and colours before ordering, then yes.
We chat about the plans you have made so far for your wedding. What’s your story? The who, what, where, why and how or your wedding day. Knowing this information gives me a better understanding of how to design your invitation. I’ll put colour combinations and material options together so you see exactly what you are getting before I quote you. Many couples already have an idea of what they want, while others are stuck and need help. I make an overwhelming process, easy!
Yes. Samples are created of the invitation I design for you or any you have selected from the website. I feel this is the best way to show exactly what you are getting rather than an assortment of lots of designs. From here you can physically touch the materials and see how the colour, print & assembly looks to ensure you are happy. The cost for samples start from $50.00*. You will receive your sample within 2 weeks of artwork approval.
*Price may vary depending on the complexity of your invite.
Yes! Minimum order for most of the invitations is 20, however for items such as laser-cuts and acrylic styles, the minimum is 45. I would recommend ordering 5 additional invitations as ordering more at a later stage will be treated as a new order and no quantity discount will be applied, you will also need to order the minimum invitations, as per our policy.
Yes - absolutely, it’s your invitation! When your order has been processed I will send you a form to complete that includes your event details & links to wording options, however you are most welcome to email your own idea.
Yes! This part of the website is all about DIY!! You simply purchase all that you need to complete your invitation suite & it will come to you all ready for you to assemble yourself.
Your wedding invitations are designed to be completely unique to you, they set the tone for your special day through the power of good design and paper choice. Carefully crafted details like your colour theme, flowers in your bouquet or a beautiful illustration of your venue are what creates an heirloom invitation suite to document the most important day of your life for you and your family. The price will be based on the style required.
Envelopes are extra. They can include your guests address printed on them. Trust me it takes alot of the pressure off if you don’t have neat handwriting! I have a huge variety of envelope colours, accessories, sizes and printing options to make your envelopes POP! Check out the colours here.
These are gift cards (wishing well, gift registry, etc), RSVP postcard or card + envelope, information card (map, accommodation, transportation). These are a separate purchase and will be designed to match your invitations.
Absolutely! I will always send you a PDF proof (within 2 days of payment), for you to proof-read and approve before going to print. Artwork will not be sent to print without a confirmed approval.
Once your order is processed a digital PDF proof will be sent to you within 1-2 business days of payment. The length of the digital proofing process may vary, depending on the speed in which you send us your wording & guest list, number of edits you request before approving the artwork. Once you have approved your digital PDF proof, the process of printing takes 2 - 4 weeks depending on the colours and finishes you have chosen. If you are concerned about your timeframe, please contact me on 0403343610
Absolutely. If you decide that you would prefer me to assemble your invitation suite, please contact me for a assembly quote.
• Welcome Signs
• Ceremony Programs
• Table Seating Plans
• Table and Menu Cards
• Place Cards
• Signage and so much more!
The design is consistent from your first stationery order until the last.
3 weeks prior to your wedding date. I need information such as guest names, seating plans, menus and table numbers. We try to have all of this couriered/collected to you a week prior to your wedding. If you are ordering favor boxes, a larger lead time is required.
That’s entirely up to you. It’s always a lovely idea to send Thank You Cards to not only your guests, as a reminder of your special day, but also to thank the suppliers that played a part in your wedding. Thank you cards can be presented on the reception table or mailed to your guests later on.
You can cancel your order before artwork has been created. If I have already started working on your digital proof, I will charge a $50 artwork/cancellation fee and refund you the remittance. If you want to cancel your order after you have made full invitation payment and I have ordered the stock, you may be required to pay for the cost of materials already purchased to complete your order.
Pixel and Ink Designs will provide a % refund or reprint the product at our own cost if a printing or production error has been made. A refund will not be granted if there has been an error or artwork was not checked correctly by you. Any changes I received via email are always responded to and requires you to reproof and approve. I send an ‘Artwork Approval Form’ for you to check everything carefully, so its best to have a few eyes look over every detail.
*Colours can vary depending on the media (on-screen, printed colours), and I don’t take responsibility for colour matching. Given the nature of the printing processes, it is not possible for me to match a colour exactly and as a result colour variation may occur due to samples and final printing being days or weeks apart. An acceptable variation in colour shade, tone and opacity is up to 5%.
Things can happen & be missed, I will do my best to work with you to resolve it quickly. Please be aware that once the artwork approval form has been signed by you, I hold no responsibility for spelling or grammatical errors.
If there is a problem with your order, please email me with 5 days of receiving it outlining the issue, along with any photos. Things can happen & be missed, I will do my best to work with you to resolve it quickly.
We start with an appointment to go over your vision for your wedding day, looking through paper options and talk about how we can customise the perfect stationery suite for you.
Once the order is placed, I will take your vision and work my magic. I’ll mock up a design option and you can approve the design or let me know what revisions you’d like me to make! The main invitation gets designed and approved first, then I’ll do the rest of your suite to match. Revisions for exclusive suites are unlimited. That means, I can change anything you need until it's perfect. I am with you every step of the way.
PRINTING & ASSEMBLY
Once you’ve approved the full stationery suite, we’re ready to bring your order to life! I send everything to print then get started on any assembly if necessary. Are your guests ready for this??